Terms & Conditions

1. Our Services

Revive Wash provides mobile car washing, cleaning and detailing services at locations agreed with the customer.

The exact services provided will depend on the package selected and any additional services agreed before the work begins.

2. Booking & Appointments

Customers are responsible for providing accurate information when making a booking, including:

• Name and contact details
• Vehicle information
• Service address
• Preferred booking date and time
• Selected service or package

Appointments are subject to availability. We may contact you if we need to confirm or change an appointment.

3. Access to the Vehicle

The customer must provide reasonable access to the vehicle at the agreed location.

Where required, the customer should provide access to suitable water, power or other facilities if these were discussed when booking.

If access or required facilities are unavailable, the appointment may need to be rescheduled.

4. Vehicle Condition

Customers should remove valuable, fragile or personal belongings from the vehicle before the service.

Customers should inform Revive Wash before the service about:

• Existing damage
• Scratches or dents
• Cracked or damaged glass
• Loose trim or parts
• Damaged paint
• Aftermarket modifications
• Previous repairs
• Any other known condition that may affect the service

Where appropriate, a pre-service vehicle inspection may be completed and recorded before work begins.

5. Pre-Existing Damage

Revive Wash will take reasonable care while performing services.

However, existing damage, weakened materials, loose parts, deteriorated paint, previous repairs or defects may become more noticeable during cleaning or detailing.

Where appropriate, we may document the vehicle's condition before commencing work.

6. Customer Inspection

Customers may inspect the vehicle after the service has been completed.

If you believe there is an issue with the service, please contact Revive Wash as soon as reasonably possible so that we can investigate and, where appropriate, provide a remedy.

7. Pricing & Payment

Prices will be communicated before or at the time of booking.

Additional work may incur additional charges where the customer requests services outside the original booking or where additional work has been agreed.

Payment is due according to the payment method and terms agreed at booking.

8. Cancellation & Rescheduling

If you need to cancel or reschedule your appointment, please contact Revive Wash as early as possible.

Repeated late cancellations or failure to attend may affect future bookings.

Any cancellation fees will be communicated clearly before they apply and will be reasonable in relation to any loss incurred.

9. Weather & Working Conditions

As a mobile detailing business, some services may be affected by weather, unsafe conditions or unsuitable working environments.

If conditions make it unsafe or impractical to perform the service, Revive Wash may contact the customer to reschedule.

10. Service Results

The final result can vary depending on the vehicle's age, condition, materials, stains, previous treatments and level of contamination.

Some stains, scratches, odours, paint defects or damage may not be completely removable through standard detailing services.

Where a particular result cannot reasonably be guaranteed, we will explain this where appropriate before undertaking the work.

11. Damage Claims

If a customer believes that damage occurred during a Revive Wash service, the customer should contact us promptly.

We may review relevant information, including:

• Pre-service inspection records
• Photographs
• Vehicle condition records
• Service information
• Staff observations
• Other relevant evidence

We will investigate claims fairly and in accordance with applicable New Zealand law.

12. Refunds & Remedies

If a service does not meet the guarantees required by applicable New Zealand consumer law, customers may have rights to a remedy depending on the circumstances.

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be excluded.

13. Promotions & Discounts

Promotional offers, discounts and special packages may have specific conditions.

Any applicable conditions will be displayed with the promotion.

Promotional pricing will be communicated clearly and accurately.

14. Privacy

We may collect customer information necessary to provide our services, process bookings, issue invoices and communicate with customers.

Customer information will be handled in accordance with applicable New Zealand privacy requirements.

15. Changes to These Terms

Revive Wash may update these Terms & Conditions from time to time.

The latest version will be published on our website.

Any changes will not remove rights that customers have under applicable New Zealand law.

16. New Zealand Law

These Terms are governed by the laws of New Zealand.

Nothing in these Terms limits any rights or remedies available to customers under applicable New Zealand legislation.