Privacy Statement

1. Who We Are

This Privacy Statement applies to Revive Wash and the services provided through our website, booking system, customer communications and mobile car wash and detailing services.

Revive Wash operates in New Zealand and handles personal information in accordance with applicable New Zealand privacy requirements, including the Privacy Act 2020.

2. Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name
• Phone number
• Email address
• Service or booking address
• Vehicle information
• Booking details
• Services and packages selected
• Invoice and transaction information
• Customer communications and enquiries
• Vehicle inspection information where applicable
• Digital signatures where required for a service record
• Information you voluntarily provide to us

We aim to collect only information that is reasonably necessary for the relevant business purpose.

3. Why We Collect Your Information

We may collect and use personal information for purposes including:

• Processing and managing bookings
• Providing car washing and detailing services
• Contacting you about your appointment
• Confirming service details
• Preparing invoices and receipts
• Processing payments and maintaining financial records
• Providing customer support
• Maintaining vehicle service and inspection records
• Responding to complaints or damage claims
• Improving our services and website
• Meeting legal or accounting requirements
• Protecting our business and customers

4. How We Collect Information

We generally collect personal information directly from you, including when you:

• Submit a booking or enquiry
• Contact us by phone, email or messaging
• Use our website
• Purchase or request a service
• Provide information during a vehicle inspection
• Complete or sign a customer form
• Communicate with our staff

Where information is collected from another source, we will handle that information in accordance with applicable privacy requirements.

5. Website Information

When you use our website, certain technical information may be collected automatically depending on the website technologies and services in use.

This may include information such as your IP address, browser type, device information, pages visited and general website usage information.

We may use this information to help maintain website security, understand website usage and improve our online services.

6. Cookies

Our website may use cookies or similar technologies to provide essential website functionality and, where applicable, understand how visitors use our website.

Cookies may be used for functions such as remembering preferences, maintaining website sessions, improving performance or supporting website analytics.

You can manage or restrict cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

7. How We Use Your Information

We use personal information only for purposes connected with our business activities and the reason the information was collected, or where otherwise permitted or required by law.

8. Sharing Your Information

We may share personal information where reasonably necessary to operate our business or provide our services.

Depending on the circumstances, this may include sharing relevant information with:

• Service providers who support our business
• Payment processing providers
• Website or hosting providers
• Accounting or professional service providers
• Technology providers
• Government agencies where legally required
• Other parties where you have authorised the disclosure

We aim to share only information that is reasonably necessary for the relevant purpose.

9. Keeping Your Information Secure

We take reasonable steps to protect personal information against loss, unauthorised access, use, modification or disclosure.

Depending on the information and system involved, security measures may include access controls, passwords, restricted administrative access and secure technology systems.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Storage & Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where we are required to keep it for legal, accounting or business purposes.

When information is no longer required, we may securely delete, destroy or de-identify it where appropriate.

11. Your Right to Access Your Information

You may request access to personal information we hold about you, subject to applicable New Zealand law.

We will consider and respond to requests in accordance with applicable privacy requirements.

12. Correcting Your Information

If you believe personal information we hold about you is incorrect, incomplete or out of date, you may ask us to correct it.

We will consider correction requests and take reasonable steps to keep personal information accurate and up to date.

13. Providing Information

You may choose not to provide certain personal information.

However, if information is necessary for us to provide a service, process a booking, contact you or issue an invoice, we may not be able to provide the relevant service without that information.

14. Marketing Communications

Where we send promotional or marketing communications, you may have the option to unsubscribe or ask us to stop sending marketing communications.

You can contact us if you no longer wish to receive promotional communications from Revive Wash.

We may still contact you with important service-related information, such as booking confirmations, invoices or information necessary to provide a service.

15. Vehicle Inspection & Digital Records

Where a vehicle inspection is completed, we may record information about the vehicle's condition before service.

This may include inspection notes, photographs, customer acknowledgements and, where applicable, a digital signature.

These records may be retained separately from billing records and may be used to help resolve service-related questions or damage claims.

16. Privacy Breaches

If we become aware of a privacy breach involving personal information, we will assess the incident and take appropriate steps in accordance with applicable New Zealand privacy requirements.

Where required by law, we will notify affected individuals and the appropriate authority.

17. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes to our business, website, technology or applicable privacy requirements.

The latest version will be published on our website.

18. New Zealand Privacy Law

Revive Wash aims to handle personal information in accordance with the New Zealand Privacy Act 2020 and applicable privacy requirements.

The Privacy Act 2020 provides privacy principles covering areas including collection, security, access, correction, retention, use and disclosure of personal information.